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EE recalls all Power Bar chargers over fire safety risk

Thu 17 Dec 2015

EE Power Bar

British mobile network EE is recalling every one of its promotional Power Bar smartphone chargers amid safety fears that they may overheat and blow up.

The portable blue charging tubes were released in April of this year as a way to allow customers to charge their phones on the go. Users were able to exchange depleted devices in EE shops for fully-charged Bars, or recharge them via USB. But the company is now planning to recall all of the units because of the risk of explosion.

“If you have a Power Bar, you should stop using it straight away and hand it in to one of our stores,” EE advised in a statement.

Screen Shot 2015-12-17 at 11.45.32The mobile carrier, which also runs the Orange and T-Mobile brands, said that it had made the decision after reports of “a very small number of incidents where Power Bars have overheated in circumstances that could cause a fire safety risk.”

Although customers did not have to pay for the Power Bars, EE has told users that when they return a Bar to the store, they will receive a £20 voucher in return. The voucher can then be used in EE accessories’ store, accessories.ee.co.uk, which now sells third-party phone chargers.

The company did not confirm whether it would be issuing a replacement for the Power Bar, but rather said it would be “fully focused on the recall” and that it would make further announcements soon.

“Keeping our customers safe is extremely important to us, and that’s why we’re taking this voluntary and precautionary action,” EE added.

After the first reports emerged of chargers causing burns and damage to houses, EE conducted a small-scale recall of 500,000 units of one model of the Power Bar in August, but has now taken the decision to ask for all chargers back from customers nationwide – a further million copies.

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