The Stack Archive

Apple confirms iPad Pro death-by-charge

Fri 20 Nov 2015

Apple has issued a very brief advisory acknowledging recent reports that its newly-launched iPad Pro tablet can in some cases respond badly to being charged, requiring a hard reset in order to bring the device back to life.

The issue first came to light on November 16th with reports of the iPad Pro dying after being plugged into a charging unit. Comments at Apple’s support communities reflect that user experience of the iPad Pro becoming unresponsive, with a black screen, if charged for more than an hour:

I got my iPad Wednesday, spent the evening getting it all setup. Restored from back up, ensured everything was there, wiped my iPad air 2 (sold it), deleted it’s back up and went on with my normal routine.
At night it was down to 40% so I charged it and went to bed. When I woke up it was “dead”. It wouldn’t wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead. I needed to perform a hard reset to get it to turn on.
Used it more, then last night plugged it in and this morning, same thing. I am thinking that there is an issue with this iPad.
I am now restoring it, since that it what online support recommended I try.

Another user said: “I’ve charged my new iPad Pro twice and both times it required a hard reset to get it working. Very frustrating.”

The advisory from Apple, posted yesterday, recommends a forced restart, effected by holding down the Sleep/Wake and Home buttons simultaneously for at least ten seconds until the Apple logo appears. The document concludes ‘Apple is aware of this issue and is investigating’.

Affected units are said to report 100% battery charge after a forced restart.

The Pro has had a few teething troubles since its launch last week, with consignment delays of peripherals leading to a black market in the $99 Apple Pencil stylus, now reported to be a popular object of shoplifters, since it’s the most pocketable piece of hardware that the tech giant has ever produced.

The death-by-charge issue is reported also to occur in some instances of the iPhone 6, causing speculation that the problem may exist at the level of power management in iOS 9 rather than any hardware deficiency.


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