The Stack Archive News Article

DXC expands ServiceNow practice with TESM and BusinessNow acquisitions

Mon 5 Nov 2018

Hybrid IT

DXC has announced the acquisition of two leading ServiceNow partners, TESM and BusinessNow, extending the reach of its digital transformation services

In an accelerating age of digital transformation, the pressure is on for organisations to keep up with competitors by adapting and improving their IT services and perfecting their DT strategies.

Firms are constantly in search of ways to establish better, faster and more efficient workflows and processes to improve customer and employee satisfaction, and, of course, lower operating costs.

IT services DXC is responsible for driving a lot of this transformation, having served nearly 6,000 private and public sector clients from all areas of industry worldwide.

DXC says the acquisitions of TESM and BusinessNow will improve the scale, reach, industry experience, and skills portfolio of its ServiceNow practice, and make it well placed to lead to the growing enterprise software-as-a-service market.

According to CISCO’s Global Cloud Index, 59% of all cloud workflows will be delivered as software-as-a-service (SaaS) by the end of this year, as organisations – especially small and medium businesses – ditch platforms in favour of cheaper SaaS options.

UK-based service management specialists TESM were an early adopter of ServiceNow and focus on cloud and service automation. Its roster of clients includes four of the top 20 global banks.

“TESM has experienced rapid growth through reputation and referral,” said Patrick O’Connor, CEO and founder, TESM.

“Today a number of the largest financial services and pharmaceutical companies are long-term TESM customers, and we have made significant investments in R&D to accelerate enterprise adoption of ServiceNow as clients make the shift to digital. We are excited to become part of DXC Technology, and to leverage the company’s brand, global presence and scale to further grow our business and value to clients.”

BusinessNow is widely regarded as a ServiceNow Leader in the Nordics, and has delivered more than 500 ServiceNow projects in Europe.

“As we are joining DXC Technology, the leading global ServiceNow partner, our focus and foundation becomes even stronger, while getting global presence and profound product development and innovation. We believe that we have provided the best possible future for both our customers and employees,” said Bo Wilchen-Pedersen, CEO, BusinessNow.

Since being founded in 2014, ServiceNow has diversified into 5 major services which include IT, Security, HR Service Delivery, Customer Service and Business Applications. Its ability to create workflows which automate the process of data extraction makes it a unique offering in today’s cloud space.


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