Rackspace partners with Google Cloud
Thu 9 Mar 2017
Rackspace, one of the world’s largest cloud services providers, has announced that it will partner with Google to create a new managed services offering for the Google Cloud Platform (GCP). The service is expected to launch later this year.
Rackspace will provide the customer support for clients that select Google as their cloud services provider. Support will include assistance with architecture and design, migration and onboarding to help clients transition to the cloud, and operational support afterwards.
The company has committed to offering its trademarked ‘fanatical support’ to customers who choose the Google Cloud Platform, much as it currently offers ‘fanatical support’ to Office 365 clients. The term appears to refer to 24×7 customer support for any problem, large or small, and access to certified professionals.
GCP’s Director of Engineering Support, Benjamin Smith noted that the partnership will play to the strengths of both companies. “Rackspace’s commitment to providing results-obsessed customer service mirrors Google’s commitment to customer support. We’re working with Rackspace to extend on-call engineering support to our shared customers. Rackspace already has Google Certified Professionals on staff, and we will continue to work together to roll out managed services for GCP.”
The partnership will help Google to address an elevated demand for customer assistance, as the adoption of the Google Cloud Platform has increased dramatically over the past year. While Google Cloud still trails behind Microsoft Azure and Amazon Web Services in total market share, 451 Research has found that Google Cloud business has nearly doubled from 2016 to the present. The GCP network currently comprises a massive fiber optic cable network covering over 100 points of presence globally, with 2017 expansion plans to include locations in Australia, Singapore, Europe, and South America.
Rackspace will add Google to the list of cloud providers available to clients through its services, which so far includes OpenStack, VMware, Microsoft Azure, and Amazon Web Services.
Rackspace is the first managed services support partner for the GCP. The Rackspace – Google Cloud partnership comes just after last week’s announcement of several new members to the Rackspace Board of Directors, most notably Tim Campos, former CIO of Facebook.