Latest public services publications

Seven trends that will impact the way we live and deliver public services in 2021

2020 has been a year of endless uncertainty and constant change. The public sector overcame seemingly insurmountable challenges in what has been a defining period for both our public services and our community. Few could have predicted a global pandemic and the far-reaching impact it has had on our society. But despite it being the most disruptive period in a generation, it has seen our public services at their best and most innovative.