Latest future of work publications

We know the dangers posed by unfettered digital consumption and how it not only affects employee health and wellbeing, but business productivity and talent acquisition/retention. With the cloud, companies now have the tools to do something about it.

John Shannon – partner director at workplace data analytics firm Tiger – explores the intricacies of hybrid working and what role it will play in 2020 and beyond.

Andrew Duncan outlines five ways that companies are embedding data-driven decision making to enable business resilience.

More than 100,000 high street retail jobs have been lost to automation and e-commerce since 2011, according to a report.

Women and regional workers were most affected as retailers cut traditionally female customer service positions in favour of extra warehouse roles which had mostly gone to men, the Royal Society for the Encouragement of Arts, Manufactures and Commerce (RSA) said.

Being able to understand another’s emotions is undeniably a vital and defining characteristic for anyone looking to be successful in a customer-facing role.

But as we enter a new digital era, artificial intelligence (AI)-supported technology like chatbots are increasingly automating more of the customer experience. And more is on its way, from AI that can decipher good from bad calls, to machine learning that can translate phone conversations in real time.