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Latest cx publications


How can brands improve customer experience with marketing technology?

David Coombs is Head of Strategic Services at Cheil UK where he oversees creative technology and data output. Following his talk “Welcome to the smart(ish) home” at ad:tech London 2019,... Read More


How XR is revolutionising the customer experience

AR and VR applications will creep into our everyday lives as part of the fabric of our customer experience, writes Daryn Mason The best customer experiences are often ambient; they... Read More


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