Latest chatbots publications

No industries have been left untouched by the disruptive impact of COVID-19 and few companies had prepared for the impact this would have on their business. Despite this, companies still needed to make sure they were meeting the demands of their consumers and AI played an integral role in doing so.

In a funding round led by global venture capital and private equity firm, Insight Partners, conversation AI start-up Cognigy raised $44 million, in order to establish new partnerships, boost customer growth around the world and improve the capabilities of their platform for enterprises.

The market for chatbots is growing and their impact on consumer spending habits has been dramatic.

Some 35 percent of financial services customers would prefer a fast response from a chatbot to waiting for a human, Pinsent Masons and Innovate Finance said More than a third of financial services customers would prefer an instant response from a chatbot to waiting to speak to a human, a survey suggests. Some 35 percent… Read More