Latest banks publications

The UK’s biggest high street banks have been hit by a cyber attack on Travelex, with Royal Bank of Scotland, HSBC and Barclays among those left with no online travel money services. More than a dozen of the major banking players, also including Lloyds Banking Group and Virgin Money, are reporting that their online foreign currency systems are down following the New Year’s Eve ransomware attack on Travelex. Many are offering customers services in branches, but orders cannot be processed online.

The bank said it is piloting biometric fingerprint technology with 200 customers, potentially signalling the end of Chip & Pin NatWest customers will be able to verify card payments using the touch of a finger in a trial taking place in the coming weeks. The bank said it is piloting a “cutting edge” biometric fingerprint bank… Read More

Digitalization will make 80 percent of traditional banks and financial services firms irrelevant by 2030, according to a new Gartner report  Digital transformation is well underway and is being heralded as an opportunity and necessity for firms in all industries to maintain a competitive edge. But Gartner says heritage firms in the financial sector are… Read More

Customers of the Commonwealth Bank of Australia have encountered widespread difficulties with bank cards, mobile and online banking for over 24 hours. The issues are due to a data center failure, according to a statement from the bank. Customers were reportedly locked out of online and mobile banking accounts starting in the early morning on… Read More

How has the online banking sector changed in recent years and what are the trends and benefits experienced by customers? Lloyds Banking Group’s Jehangir Byramji discusses these notable aspects with John Bensalhia “No industry stands still: yet in recent years there has been an acceleration of change in financial services, including banking and insurance.” Jehangir… Read More