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Latest automation publications


How to get started with Service Request Automation

Service Request Automation (SRA) can save your IT department time and your organisation money.

Whether it’s request fulfilment, incident ticket resolution, virtual machine provisioning, user access requests or anything else raised in the service desk – it’s never been easier to improve efficiency by automating these repetitive IT tasks.

It’s not just efficiency either, IT staff can become infinitely more productive when such activities are resolved automatically. They can focus on the important, business-critical tasks like service improvement activities and end-user resolution.


UK workers support idea of robots helping with staff shortages post Brexit 

The use of robots and automation is an “obvious solution” to any potential staff shortages in a post-Brexit Britain, according to a new report. The study indicates that many UK workers would support the use of robots to take on some manual roles, particularly those involving heavy lifting.


Robots and the jobs we love to hate

We need to stop defining ourselves by what we do We tend to think about work in terms of “jobs”. You are a programmer, a doctor, a consultant, or a lawyer. When we introduce ourselves, convention dictates we talk about our jobs rather than who we are. The shorthand of our titles allows us to… Read More


Public more likely to blame humans for accidents rather than autonomous car

Research suggests that in an accident where a human driver and AI dual control made an error, people would consider the human to be more at fault. The public is more likely to blame accidents involving semi-autonomous cars on the driver rather than the technology, new research claims.


Securing DevOps through evidence, analytics and proactivity

The shift towards cloud native architectures and micro services has accelerated the need to integrate security into DevOps environments.

I’ve seen first-hand how modern architectures have given agile DevOps teams a new and unparalleled velocity to create, release and deploy. But with that boost in speed comes the need to bolster processes and secure application estates.

The traditional handovers for software development are now obsolete. DevOps teams can do them autonomously and are encouraged to do so. Whilst that’s all well and good, as technical leaders we’re obliged to inspect our operations and introduce new methods to ensure pipelines remain secure. Modern checks and balances should automatically detect and reject forbidden changes before they are even applied.