Press Release

Over half of UK workers don’t trust ChatGPT in the workplace

Mon 2 Oct 2023

In an age where technology is deeply embedded in the professional landscape, trust issues persist. A recent survey by Indusface found that 55% of business workers in the UK expressed reservations about collaborating with companies that use ChatGPT or similar AI platforms.

Since its launch last November, ChatGPT now boasts a user base exceeding 100 million. Its rapid adoption has brought forth critical discussions regarding its role and implications in workplaces.

Industry’s Trust Divide

With such rapid adoption, why the pervasive mistrust? Concerns surrounding data privacy, information accuracy, and AI’s still-evolving nature contribute to this skepticism.

The survey threw light on varying trust levels across sectors:

  • Advertising, despite being the heaviest user of ChatGPT at 39%, showed a significant trust deficit with 61% of its workers expressing skepticism towards AI.
  • The Sales sector demonstrated an unequivocal stance, with a staggering 100% expressing a lack of trust for ChatGPT.
  • Real Estate & Property professionals also exhibited high apprehension levels, with a substantial 76% mistrusting AI.
  • Legal professionals stood at 50% mistrust, Construction at 51%, Manufacturing at 52%, Government & Defence at 56%, Healthcare & Medical at 55%, Information & Communication Technology at 56%, Banking & Financial Services at 58%, and Science & Technology at 67%.

Geographical Trust Patterns

The cities in the UK also displayed varied trust dynamics:

  • Cardiff emerged as the heaviest AI user with 38.89% adoption, yet a significant 41.67% remain skeptical.
  • Manchester, despite a 21.08% AI adoption rate, demonstrated high skepticism levels at 59.80%.
  • London displayed an 18.85% AI adoption rate while 55.11% voiced distrust.

Hierarchical Trust Distribution

Position within a company also influenced trust perspectives:

  • Managers expressed the highest levels of mistrust at 61.45%.
  • HR professionals appeared relatively more trusting, with 44.83% harboring reservations about AI.
  • CEOs, often the decision-makers, displayed a 52.30% distrust rate, signifying that top-level executives are also split in their perceptions of AI.

Purpose-Driven Utilisation

Businesses harness ChatGPT’s capabilities in varied ways:

  • 27% turn to ChatGPT to aid report drafting.
  • 25% rely on ChatGPT for linguistic translations.
  • 17% employ ChatGPT’s prowess for investigative tasks.
  • 11% resort to ChatGPT for client communications.
  • 8% use ChatGPT to write internal emails.

Venky Sundar, Founder and President of Indusface, shed light on the pros and cons. While acknowledging ChatGPT’s proficiency in generating preliminary drafts and email templates, he underscored the inherent risks.

“For application security, the risk is, you are unsure that the code snippets written by ChatGPT are secure. You will still need to perform in-depth security testing before deploying them,” said Sundar.

Sundar cautioned against its use in legal documentation and the potential compromise of proprietary data. He also warned about the unknown risk of prompt injections.

Sundar said: “The maturity level of addressing data and ownership of trust isn’t well-defined. Like all technologies, adoption requires time, and early adopters, though tech-savvy, remain a minority.”

ChatGPT’s transformative potential is evident. Yet, as businesses grapple with its integration, trust emerges as a paramount concern. As AI continues to evolve, forging a balance between innovation and trust will be the linchpin for future success.

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