Press Release

NHS Norfolk Community Trust reduces connectivity and data loss issues by 99%

Mon 13 Nov 2023

NHS Norfolk Community Trust, a key provider of community-based NHS health services, has reported a 99% reduction in connectivity and data loss issues among its healthcare professionals.

The Trust, which employs over 800 nurses visiting more than 8,000 patients daily, faced challenges with 3G and 4G connectivity, leading to frequent data loss. This issue resulted in more than 600 incident reports each week, hampering the efficiency of both front-line staff and the IT department.

Paul Walsh, Infrastructure Consultant at NHS Norfolk Community Trust, said: “Our hardworking health professionals deserve the very best IT at their fingertips so they can make accurate decisions and focus on patient care. Connectivity issues were becoming a major hindrance and we needed a strategic IT solution that could resolve the problem effectively.”

The mobile solution initially designed to aid healthcare delivery was becoming an obstacle, affecting critical care programs.

After a thorough evaluation of various IT solutions, the Trust opted for Absolute Software’s Secure Access. This maintained application and data access even during mobile connectivity dropouts, allowing patient records to be updated immediately.

“After an extensive review, we chose Absolute because when connectivity matters there is no other solution which does so completely what they do. The solution has transformed the way we operate, minimising downtime and setting nurses and carers free to concentrate on delivering better services to the community,” added Walsh.

This improvement enabled nurses to concentrate on patient care instead of grappling with technical issues, reducing incident reports from 600 to just six per week.

Andy Ward, VP, International at Absolute Software, said: “NHS Norfolk Community Trust does a fantastic job providing first-class healthcare that was being disrupted by regular connectivity issues. The Trust took decisive action to free up frontline staff by working with Absolute, slashing incident times and enabling a faster, more effective service for its patients.”

This initiative represents a significant stride in improving the efficiency of healthcare services, ensuring that the medical staff can dedicate their efforts to patient care without the burden of technical difficulties.


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