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Press Release

IFS Appoints Merlin Knott as President of IFS assyst

Thu 21 Mar 2024

Image Credit: IFS

Global cloud enterprise software company, IFS, has appointed Merlin Knott as President of the the company’s Enterprise Service Management business.

In his new role leading the IFS assyst team, Knott will continue to focus on supporting IFS’s global customer base. The company said Knott will bring a new dimension to what IFS assyst can offer users across the company’s eco-system by commercialising IFS’s full suite of service offerings.

Knott joined the company in 2019 to run IFS’s strategically important global Partner and Channel organisation. Under his leadership, IFS Partners grew to contribute more than 40% of software license revenue and became an ecosystem that helped IFS’s growth trajectory.

His appointment at IFS followed a career leading high-growth enterprise software channel organisations and regional teams including SAP, Cura Software, and MicroStrategy.

IFS assyst modernises internal service management for businesses, to provide efficient IT services across the organisation and support their endeavours to streamline operational service management.

Its solutions encompass enterprise service management, featuring self-service portals, searchable knowledge bases, service request dispatch, remote assistance, and service parts availability. IFS assyst also facilitates field service execution, enabling users to receive, assess feasibility, and generate service reports. 

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