Press Release

Half of financial services organisations have suffered website data breach

Wed 6 Sep 2023

Half of organisations in the financial services industry have suffered a data breach through their content management system (CMS) in the past three years.

Forrit’s new whitepaper explores the issues identified by marketers around using a CMS and offers tips to overcome these challenges. Security, ease of use, regulatory compliance, and staying in-line with brand guidelines all appear at the top of the list.

The report also notes that using more than one CMS – as 88% of the organisations surveyed do – could result in an increased security risk.

Peter Proud, CEO of Forrit, said: “Given the highly sensitive nature of information and extensive regulatory requirements in the financial services sector, we know security and compliance are paramount. Options like a cloud-based CMS that integrates with the rest of your system and using templates can help marketers be confident they’re reducing security risk while increasing compliance.”

The whitepaper also examined concerns marketers have around integration, efficiency, and localisation. It found that the banking and wealth management sectors were more likely to have suffered a data breach through their CMS in the past three years.

“Nearly all the issues senior marketers identified in our research could be mitigated by using a single CMS platform, regardless of the organisation’s size,” added Proud.

When it comes to current challenges they experience and needs from their CMS, other issues identified by financial services marketers across the board included ease of use (47%), enforcing brand guidelines (38%), and difficulty integrating with other systems (34%).

“A single platform which is secure, flexible, easy to use, and scalable is the simplest way to overcome all the pitfalls marketers identified around their CMSs. It’s more secure and can develop alongside your organisation as it grows,” said Proud.

Three-quarters (75%) of marketers do not consistently use templates, which makes it more difficult to maintain compliance and brand consistency and slows time to market. Over a quarter (27%) of marketers also do not localise content for different countries, which could cause compliance issues.

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