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Press Release

Cybersecurity and sustainability lead top tech priorities in 2024, says report

Wed 6 Dec 2023

A new Softcat report has revealed the top tech priorities for 2024. The study, encompassing insights from over 4,000 customers across 2,900 organisations in the UK and Ireland, highlights cybersecurity and sustainability as leading priorities for 2024.

According to the Softcat Business Tech Priorities Report, 56% of respondents are placing cybersecurity at the forefront of their technology agendas.

Kieron Newsham, Softcat’s Chief Technologist for Cybersecurity, said: “Organisations are yet again recognising the importance of cybersecurity amid the relentless pace of technological advancement and evolving threats,”

Newsham advocated for resilience in the face of new technologies that can both increase threats and aid recovery from cyber incidents.

“To truly mitigate risk, organisations must be resilient. They can do this by being wary of how new technologies can increase threats while embracing and utilising them to recover and normalise operations after cyber incidents,” added Newsham.

Digital workspace emerged as the second most prioritised area, with 39% of organisations aiming to invest in ‘Devices and End User Computing’.

This trend highlights the increasing need for efficient digital workspaces to navigate the challenges of flexible work environments and the evolving digital landscape, including advancements in Generative AI.

Data was identified as the third key technology area, with 28% of customers deeming it a priority, followed by Networking and Connectivity (25%) and Data Centre and Private Cloud (18%).

The study also underscored the rising significance of AI, noting the importance of balancing the opportunities and challenges presented by AI to achieve responsible adoption.

Challenges for the year ahead are varied, with people-related concerns and commercial risk topping the list, cited by 48% and 40% of respondents, respectively. Themes like inflation, technological advancements, and skill gaps also suggested a landscape where resilience and continuous adaptation are crucial.

In terms of environmental, social, and governance (ESG) priorities, people and culture lead with 70% of respondents focusing on it, closely followed by sustainability (68%), and diversity and inclusion (55%).

Notably, sustainability has seen a dramatic increase in priority, with more than three times the respondents highlighting it as a key area, up from 19% in 2022.

Richard Wyn Griffith, Softcat’s Chief Commercial Officer, said: “The past year has seen global unrest, but it has also presented us with countless technological opportunities for growth and innovation. It is critical that we remain proactive in our efforts to safeguard against cyber threats, integrate AI into our operations, and build digital resilience.”

Griffith’s remarks underscored the need for a strategic approach to emerging technology risks and opportunities, and a commitment to progress in the ‘new age’ of digital transformation.


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