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Press Release

Centrica modernises application stack with Couchbase Capella on AWS

Mon 25 Sep 2023

Cloud database platform provider, Couchbase, has announced that energy services provider Centrica has selected Couchbase Capella Database-as-a-Service.

Centrica will use Capella to provide customer and job history information to its ~7,000 field engineers, allowing them to quickly and effectively serve more than 10 million customers in the UK and Ireland.

“The needs of our customers have driven our ongoing cloud-first policy. We must ensure that urgent customer service can be carried out seamlessly by our highly skilled engineers. Migrating to Capella has enabled the modernisation of our legacy application stack,” said Titu Joseph Rajan, Head of Integration at Centrica.

Centrica provides energy and services to over 10 million customers, through brands such as British Gas, Bord Gáis Energy and Hive. Due to the nature of their services, users expect rapid, accurate customer service to solve urgent issues such as broken boilers or disrupted energy supplies.

Centrica is using Capella on Amazon Web Services (AWS) for its customer 360 application, which stores and provides access to customer data including products and billing history through a field app used by the engineers. With efficient, reliable and secure access to this data, Centrica’s applications can quickly highlight and share the key details that engineers need to fix customers’ issues.

Couchbase Capella is a fully managed DBaaS that combines reliability and scalability to reduce the total cost of ownership for the organisation.

“Modern customer service demands near-instant action, meaning the databases powering applications have to be reliable, scalable and offer a complete view of the customer. As enterprises look for ways to deliver more personalized customer service than their competition, and make greater use of data-intensive technologies such as AI, modern cloud-based databases will be an essential part of the technology stack,” said Robert Ekstrom, Vice President and General Manager of Europe at Couchbase.


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