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Ticketmaster cyberattack probed over user data leak

Written by Thu 6 Jun 2024

Image Credit: Reuters

Following the discovery of a data breach on 20 May at ticket seller Ticketmaster, parent company Live Nation Entertainment said it was investigating the unauthorised activity.

In a filing to the US Securities and Exchange Commission, Live Nation Entertainment confirmed the hack compromised customer data but added it is unlikely to have a material financial impact.

In a post on an online forum, a cybercrime group named ShinyHunters claimed responsibility for the breach that they allege contains data from 560 million customers. Everything from the addresses, phone numbers and partial credit card information are said to be included within this breach. ShinyHunters are offering the stolen data for sale at £391,000 ($500,000).

“We are working to mitigate risk to our users and the Company, and have notified and are cooperating with law enforcement. As appropriate, we are also notifying regulatory authorities and users with respect to unauthorised access to personal information,” said Live Nation Entertainment in a statement to the US Securities and Exchange Commission.

A proposed class action lawsuit has also been filed against both Live Nation and Ticketmaster that says the breach was directly due to their failures to introduce appropriate cybersecurity procedures and protocols. Customers have been told to change their passwords since the breach, in the event their personal details are leaked.

While the claims made by ShinyHunters have not be authenticated, the group have become known in recent years for dozens of successful hacks. A French cybercriminal called Sebastien Raoult, who was a member of ShinyHunters, was sent to jail in the US after pleading guilty to conspiracy to commit wire fraud and aggravated identity theft.

The data breach comes at a challenging time for Live Nation, as it faces a federal lawsuit from the US Justice Department accusing it of monopolising the live entertainment sector.

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Written by Thu 6 Jun 2024

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