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Slack wobbles as world returns to work

Written by Tue 5 Jan 2021

Communication and collaboration platform is investigating the issue

Business communication platform Slack experienced technical issues across the world on Monday as many office employees resumed working from home after the Christmas break.

Firms have become dependent on services such as Slack during the pandemic, as well as rivals Microsoft Teams and Zoom.

The outage affected all parts of the company’s platform on Monday, leaving some users unable to send or receive messages to colleagues.

Downdetector, a website that monitors service outages, claimed 15,000 people complained of connection issues in locations from Texas to Ukraine. “Down in my ‘home office,’” wrote one user on the site.

Slack, which was acquired by US software giant SalesForce at the beginning of December, wrote on Twitter: “Customers may be experiencing issues connecting and using Slack at this time.

“Our team is currently investigating and we’re sorry for any troubles this may be causing.”

By 5.30pm, the company’s service status page said: “While the issue is largely still ongoing, we believe some customers may see improvement in connecting to Slack after a refresh.”

People affected by the issue also reported the problem on downdetector.co.uk, with 63% sharing problems connecting, while 35% mentioned errors sending messages.

Written by Tue 5 Jan 2021


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