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Garmin confirms Ransomware attack behind ongoing service outage

Written by Wed 29 Jul 2020

Garmin says there is ‘no indication’ that any customer data was stolen in the incident

Smartwatch manufacturer Garmin has confirmed that it fell victim to a serious cyber attack which knocked many of its services offline for five days.

The firm said some of its systems were encrypted by the incident, interrupting its website and call centres, including its ability to receive calls, emails and online chats.

Garmin Connect, the app that users of the company’s wearable devices rely on to sync and monitor their fitness activities, has been significantly hit since problems emerged on Thursday morning.

The GPS technology specialist also suffered disruption to its aviation navigational support services FlyGarmin and Garmin Pilot apps.

“We immediately began to assess the nature of the attack and started remediation,” the company said in a statement.

“We have no indication that any customer data, including payment information from Garmin Pay, was accessed, lost or stolen.

“Additionally, the functionality of Garmin products was not affected, other than the ability to access online services.

“Affected systems are being restored and we expect to return to normal operation over the next few days.”

Initial reports suggested that Garmin fell victim to a ransomware attack known as WastedLocker.

According to a BleepingComputer source, attackers demanded a 10 million US dollar ransom.

Written by Wed 29 Jul 2020


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