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Knowledge Hub Whitepaper

The ISO 20000 Guide

Wed 12 Aug 2020

What is ISO 20000?

ISO 20000 is the internationally recognized standard for service management, which describes a set of management processes designed to help organizations deliver effective services.

It is divided into a number of parts, out of which ISO 20000-1, defines the requirements necessary for a service management system (SMS). These are mandatory requirements which must be fulfilled by organizations to be compliant with the ISO 20000 standard. This service standard is widely accepted to measure the IT service management processes within an organization. ISO 20000 compliance proves that an organization follows the best practices for delivering quality IT services.

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