For the fifth consecutive year, Kaseya conducted its IT operations Survey among IT professionals from small and midsize businesses (SMBs). This year 496 participants shared their experiences with the various trends and technologies used in managing IT. Particularly, the role of IT director has changed significantly over the past few years, leaning more towards influencing the decision making in the company. IT security continues to be a priority as well as a challenge for most businesses.
While ransomware attacks have dropped, security breaches are still a recurring phenomenon. Tight budgets continue to plague IT departments, and IT maturity remains same as in the previous year.
Download a free copy of the 2019 IT Operations Benchmark Survey Report to get a deeper insight into the inner workings of IT departments in SMBs.